Privacy Policy

Protecting your privacy and personal data is very important to us. This Privacy Policy serves to inform you of all the data processing procedures that take place on our website.

User and customer data

You provide us with personal data during the registration and purchase process. We process this data exclusively for the purpose of performance of the contract between you and us.

One aspect of contract performance requires us to disclose your data to public lost and found offices (municipalities, towns, post offices) in the event your easyfind item is found. These authorities are only permitted to use your data for the purpose of fulfilling the tasks assigned to a lost and found office, namely to inform you that the item has been found and to hand it over to you.

Additionally, your personal data are disclosed to the necessary extent to our payment service and delivery service providers to enable them to fulfil their obligations.

Your data are processed on the basis of Art 6 Para. 1 (b) GDPR. When you close your account, your user data are stored for 30 days and subsequently deleted. Data linked to the purchase of an item are retained until the statutory retention period under tax law (7 years) expires.

Server log files

In order to guarantee the security and functionality of our websites, we need to collect and evaluate access data (the visited website, date and time of access, browser, operating system, IP address). These data are used in the event of a security incident to determine and eliminate the cause. Data are stored for 12 months in accordance with Art. 6 Para. 1 (f) GDPR for this purpose.

Web analysis

We use functions of the web analysis service Google Analytics provided by Google Inc. based in the USA to evaluate and improve our website.

This process uses cookies that enable an analysis of how the website is used by visitors. The information generated in this way is transferred to the provider's server and stored there.

Your IP address is also collected during web analysis, although it is immediately anonymised to prevent the creation of a personal reference.

Data processing is based on Art. 6 Para. 1 (f) GDPR as we have a justified interest in the evaluation of our website performance.  Transferring data to the USA is in compliance with current legislation on account of the European Commission’s adequacy decision (EU-US Privacy Shield).

You can prevent Google Analytics from collecting data by downloading and installing the browser plug-in available under:


Our website uses so-called cookies. Cookies are small text files that are stored on your end device with the help of your browser. They do not cause damage, but rather enable you to use the full functionality of our web pages.

If you do not want this to happen, you can adjust your browser’s settings so that you are informed of when a cookie will be set and can decide to allow it from case to case if you wish.

Deactivating cookies can restrict the functionality of our website.

What are my rights?

According to applicable European and Austrian legislation, you have the following rights under specific preconditions: the right to information, correction, deletion, restriction, data portability, withdrawal and objection.

You can also address your concerns to our data protection officer by emailing

If you believe that the way your data is processed is in violation of data protection laws or that your data protection rights have otherwise not been observed, you can contact the Austrian data protection authority (Wickenburggasse 8, 1080 Vienna, telephone: +43 1 52 152-0, email: